Customer Support & FAQ
Everything you need to know about our products and policies.
Sizing Guide
The ideal saddle size is determined by the rider's hip measurement. A proper fit ensures comfort and stability during your ride.
| Hip Measurement (Inches) | US Men's Jeans Size | Saddle Seat Size |
|---|---|---|
| Up to 33" | 28 - 30 | 13.5" |
| 33.5" - 37" | 31 - 32 | 14" |
| 37.5" - 39" | 33 - 34 | 14.5" |
| 39.5" - 41" | 36 | 15" |
| 41.5" - 43" | 38 | 15.5" |
| 43.5" - 45" | 40 | 16" |
| 45.5" - 47" | 42 | 16.5" |
| 47.5" - 49" | 44 | 17" |
| Above 50" | 46+ | 18" |
Shipping Policy
All orders are processed within 1–3 business days. Standard domestic shipping within the US typically takes 1–10 business days. We ship via trusted carriers like USPS, UPS, and FedEx.
Yes, we ship to select international destinations via DHL (7–21 business days). Please note that international buyers are responsible for any customs duties or taxes incurred.
Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. A 10% restocking fee applies. Return shipping is free for eligible domestic returns.
Terms & Origin
Every piece is proudly handcrafted in Brazil, continuing a tradition of excellence started in 1989. We combine premium Brazilian leather with time-honored techniques.
America Saddle LLC is based in and governed by the laws of the State of Florida, USA. For any inquiries, please contact our support team at support@americasaddle.com.