At America Saddle, we prioritize customer satisfaction and are committed to providing high-quality products. In the event that a product does not meet your expectations or has a manufacturing defect, we offer a straightforward return policy to ensure your peace of mind. Below are the details of our return policy:

We stand behind the quality of our products. If you identify a manufacturing defect, you are eligible to return the item for a full refund. Here’s how to proceed:

Step 1: Send an email to contact@americasaddle.com with the following:

Step 2: Upon verification of the defect, we will process your return.

Warranty Period: The warranty period for returns due to manufacturing defects is clearly outlined on the product page of our website.

We will provide a prepaid return shipping label, and all shipping costs associated with the return will be covered by us.

We understand that sometimes a purchase may not align with your expectations. If you wish to return a product due to buyer’s remorse, we accept returns under the following conditions:

Eligibility: The product must be unused, in its original condition, and returned within 30 days from the date of receipt.

Process: Shipping costs for returns due to buyer’s remorse will also be covered by us. However, please note that a restocking fee may apply in certain cases, which will be communicated at the time of the return request.

Refunds will be processed once the returned product is received and inspected to ensure it meets the return criteria.

Refunds will be issued to the original payment method within 5-7 business days of return approval.

Products that have been used, altered, or damaged due to improper handling are not eligible for return.

Customized or personalized items may not be eligible for return unless they present a manufacturing defect.

If you have questions about whether your item qualifies for a return, please contact us at contact@americasaddle.com before initiating the process.

If you have any concerns or need assistance, don’t hesitate to reach out to us. Thank you for choosing America Saddle, and we look forward to serving you!